Service

Service matters at Gollmann


We know that only a reliably functioning pharmacy dispensing system offers you the added value you need. All service activities are managed from our international service centre at our head office in Halle (Saale) where multiple hotline staff are eagerly waiting to assist you with any queries you may have about the operation of your dispensing systems. Available 24/7, we are even there for you at night and in emergencies. In more complex situations where telephone support is not enough to help you resolve the matter yourself, we will send out one of our 50 service engineers in a flash to professionally eliminate the fault. But to prevent such situations from the outset, we proactively work to ensure you have a dispensing system that you can rely on.

The service you expect

Godparent model

Our godparent model has worked successfully for many years. As a Gollmann Kommissioniersysteme GmbH customer, you will be assigned a personal ‘godparent’ who is responsible for the smooth running of your pharmacy dispensing system. Your godparent will proactively coordinate maintenance and servicing activities so that you can always fully rely on your dispensing system. He/she is also your personal contact person for any necessary on-site work.

Training

Once your GO.compact dispensing system has been commissioned, you will receive support from one of our training specialists for one to two days. This allows us to simulate a variety of scenarios with the dispensing system and provide you with intensive training. You will be familiarised with almost all of the functions of the GO.compact and therefore optimally prepared for starting to use a pharmacy dispensing system.

User meetings

The Halle (Saale) site regularly offers in-house training within the scope of ‘user meetings’. You will work in small training groups to expand your knowledge of the dispensing system and can converse with other Gollmann users in a relaxed, ‘off-the-job’ atmosphere. Many of our customers seize this great opportunity. After all, life-long learning matters.

Over the course of a day, our experts professionally guide you step by step through the interactive training programme. This comprises practical individual exercises, question and answer sessions and the imparting of theoretical knowledge. The dispensing system training is supplemented by an appealing framework programme combined with an exciting tour of our 13,000 square-metre head office. Take a look at the state-of-the-art production facilities where our high-tech solutions are created.